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The Balanced HVAC Employee Code of Conduct 508-428-0974 

A Message from Balanced HVAC President Lincoln Stubbs

I consider your invitation to visit your home as a sacred trust. Therefore, I have every member of my team sign the following code of conduct:

  • Respect for the Customer: I pledge to respect the client's property. This includes lawns, gardens and driveways. I pledge to walk through the projects to verify installation instructions. I pledge to be respectful and courteous to the homeowner and family members as well as to their neighbors. I pledge to answer all questions to the best of my ability. I further pledge to use no profanity while on the job. At the conclusion of the job, I pledge to test all functions, to conduct all appropriate safety check and to review with the customer the work that was done.
  • Respect for the Home: I pledge to wear shoe covers and to use drop cloths or other protective mats as needed when working in the client's home. I pledge to carefully remove valuables from traffic areas and to ensure a 5 foot safety space to my work areas free of children or pets. At the conclusion of my work, I pledge to leave the home and yard free from all debris and packaging materials, to return valuables to their original locations, and to sweep the area clean.
  • Drugs & Alcohol. I pledge that at no time will I smoke , inject, or ingest any substance which may alter my behavior while working.
  • Smoking: I pledge that if I smoke, I will always do so outdoors. I further agree that at no time is disposal of cigarette butts on the client's property acceptable.
  • Radio/Music: I pledge that at no time will I play loud music while on the client's property. I further agree to turn off audio devices if requested to do so by the client or by my manager.
  • No Borrowing: I pledge not to use the client's property including tools, ladders and vacuums without expressed permission.
  • Toilets: I pledge only to use the toilet with the permission of the client. I further pledge to leave it as clean as I found it.
  • Privacy: I am fully aware of the tremendous responsibility that comes with being invited into the client's home to perform my craft. I therefore pledge total discretion regarding the clients, their lifestyles, their personal and private possessions, and any conversations I may overhear.

As Balanced HVAC President, I take these rules seriously and ask you to bring ANY breach to my personal attention. Call me at 508-428-0974. I can also be reached at lincoln@balancedhvac.com. 

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Bill Williams, Mashpee, 12/30/13

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Suzy, Barnstable, 6/21/13

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    Cape Cod's Choice for Total Comfort and Efficient Air Conditioning, Heating and Heat Pump Installation, Maintenance and Repair.

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    15 Jan Sebastian Dr.
    Sandwich, MA 02563
    Phone: 508-428-0974
    Email: lincoln@balancedhvac.com

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